The Wall Street Journal

Amazon CEO Says AI Will Lead to Smaller Workforce

Andy Jassy says AI developments in the next few years will affect the number and types of jobs human workers have

Amazon CEO Andy Jassy
Amazon CEO Andy Jassy Photo: brendan mcdermid/Reuters

Amazon.com, one of the largest U.S. employers, plans to reduce its workforce in the coming years because increasing use of artificial intelligence will eliminate the need for certain jobs.

Chief Executive Andy Jassy, in a note to employees Tuesday, called generative artificial intelligence a once-in-a-lifetime technological change that is already altering how Amazon deals with consumers and other businesses and how it conducts its own operations.

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