The Wall Street Journal

Digital Workers Have Arrived in Banking

Financial services companies like BNY and JPMorgan say AI’s capabilities are taking more and more cues from the way humans work

Bank of New York Mellon’s digital workers have direct managers they report to and work autonomously in areas like coding and payment instruction validation.
Bank of New York Mellon’s digital workers have direct managers they report to and work autonomously in areas like coding and payment instruction validation. Photo: Jeenah Moon/Bloomberg News

Bank of New York Mellon said it now employs dozens of artificial intelligence-powered ‘digital employees’ that have company logins and work alongside its human staff.

Similar to human employees, these digital workers have direct managers they report to and work autonomously in areas like coding and payment instruction validation, said Chief Information Officer Leigh-Ann Russell. Soon they’ll have access to their own email accounts and may even be able to communicate with colleagues in other ways like through Microsoft Teams, she said. 

WSJ Logo
ECB’s New Strategy Emphasizes ‘Forceful’ Responses to Inflation ShiftsExternal link

ECB’s New Strategy Emphasizes ‘Forceful’ Responses to Inflation Shifts