The Wall Street Journal

The Man Behind Bank of America’s $13 Billion Tech Agenda

With a new tech leader taking the reins, the bank is looking to double down on high-value AI use cases and iterate quickly when things aren’t working

Bank of America has over 1,400 AI patent applications so far.
Bank of America has over 1,400 AI patent applications so far. Photo: Michael Nagle/Bloomberg News

Bank of America’s newly appointed Chief Technology and Information Officer Hari Gopalkrishnan said he expects to push a steady stream of AI-focused releases in the coming months.

To do so, he is tapping the company’s $13 billion technology budget for 2025, $4 billion of which has been set aside for developing new technologies like artificial intelligence, he said. Plans include building more job-specific AI features for employees and serving more personalized financial information to customers.

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