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Inside Gucci’s quest for older, richer customers

The new CEO is making the trendsetting label more understated — and trying to learn Italian, too

Models walk the runway of the Gucci fashion show during Milan Fashion Week Womenswear Spring/Summer 2024
Models walk the runway of the Gucci fashion show during Milan Fashion Week Womenswear Spring/Summer 2024 Photo: Gabriel Buoys/Getty Images

MILAN—When Gucci’s flagship store here reopened last month, the space was missing the baroque flourishes and jewel-toned colours that have defined the brand in recent years.

Instead the look is decidedly less maximalist — all clean lines and understated tones.

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